See below to review some Frequently Asked Questions about Foothold Care Management.
Accessing FCM
- How do I log in to Foothold Care Management for the first time?
- How else can I receive my MFA code aside from email?
- What browser or device can I use to access Foothold Care Management?
- How long will I remain logged in to FCM?
- How do I access FCM if my account becomes locked?
User Accounts
- How can I create a user account? (Admins only)
- How can I create a care manager account? (Admins only)
- How can I link a user account to a care manager account? (Admins only)
- How can I make a user account inactive? (Admins only)
- How can I make a care manager account inactive? (Admins only)
- How can I reactivate a user account that was previously inactive? (Admins only)
Caseload Management
- How can I assign a list of members to a care manager?
- How do I find insurance information about members?
- What documents am I able to upload into a member chart?
- Why can’t I see my CM Dashboard or be assigned to a member chart?
Encounters
- What is a core service?
- Which encounter types can have a core service added?
- How do I write encounters when a member is in Diligent Search?
Segments
- How do I find segment syncing errors from MAPP?
- How do I resolve segment syncing errors?
- What does it mean to “Pend a segment”?
- How do I put a member into a pended segment or move from one pended segment to another?
- How do I move a member out of a pended segment? (i.e. back to Enrolled)
Billing Support Questionnaires
- Where are the HMLs or BSQs for members?
- When in the month do I have to complete the Billing Support Questionnaires?
- What do the different statuses in the Billing Support Questionnaires mean?
- Which Billing Support Questionnaires need to be completed?
- Why am I seeing “No billing instance” in the client’s Billing tab?
- How do I find BSQ syncing errors from MAPP?
Health Home Claims
- How is a Health Home claim generated?
- How is an Adult Health Home claim rate code determined?
- How is a Children’s Health Home claim rate code determined?
- How is a HCBS Eligibility Assessment claim generated?
- To which MCOs does Foothold Care Management submit Incentive Program claims?
- How often are Health Home claims generated?
- What does the claim status mean?
- Will my agencies denied claims be reprocessed for payment?
- How can I void a Health Home claim?
- What is a statement?
Miscellaneous
- How do I use the FCM Data Extract at my agency?
- How can I register for future FCM trainings?
- How can I view past FCM trainings?
Questions?
Submit a support ticket and we'd be happy to help!