Sometimes Users accidently delete items from a member chart and send a ticket to Help Desk asking if we can recover these items. These deleted items that Users request to be recovered include:
- Assessments
- Care Plans
- Encounters
- Documents
Unfortunately, once any of the above items are deleted from a member record, FCM does not have a way to recover them.
Fortunately, for Encounters, users can usually check the member's History to see when it was originally entered and "recover" the notes that way; however the drop down items that were completed (core service, who was contacted, etc.) are not surfaced in the History and the User will have to re-complete them again, as well as link them to the member's Care Plan and/or CEN, as needed.
Questions?
Submit a support ticket and we'd be happy to help!