What are inconsistent error states?
If the billing support questionnaires entered in the FCM fall out of sync with MAPP’s billing support download records, the FCM calls this an inconsistent error state. In this situation, the FCM has trouble understanding whether the FCM questionnaires or the MAPP records are out of date (and therefore, whether there is any new information to send to MAPP).
Inconsistent errors states often happen when MAPP auto-voids a questionnaire due to a change in the underlying segment. The most common case of this is when an Outreach segment changes to an Enrolled segment.
How do I fix an inconsistent error state?
To resolve inconsistent error states, first drill down to the billing support page for a particular patient-month. You can get there by clicking “View Details” in the Actions dropdown next to the Billing Support Status (which you can find both on a Patient’s Billing tab, and on the Billing Support index page):
Then, on the billing support page for the patient-month, you will see an option to “Reset Questionnaire Data Using MAPP Records” in the Actions dropdown:
After selecting this action, a popup will appear to confirm you would like to proceed.
How do I find inconsistent error states?
From either the “Billing Support” index page or the “Tracking and Billing Support Status” page, you can select “Inconsistent error state” from the “Billing Support Status” dropdown to find all your inconsistent error states.
Questions?
Submit a support ticket and we'd be happy to help!